The City of Independence provides water and sewer service inside City Limits. To connect your home to one or both services, please fill out the Application for Utility Service and bring it to City Hall. A list of other utility (internet, phone, power, etc.) providers can be found here.

Payment for the water and sewer service is due on the 15th of every month. The first missed payment will result in late fees and a door hanger notifying the residents that they are behind in payments, and if a payment is not received before the shutoff date the water will be turned off and only be turned back on with a reconnection fee. Customers can also avoid shutoffs by contacting the billing department and asking about a Utility Service Agreement. The payment arrangement contains policies which should be reviewed closely prior to signing.

NOTE: 2025 Public Safety Fee will start at $20 per month for the first six months, decrease to $17 per month in July 2025, and further reduce to $10 per month by July 2026. Starting in December 2026, the fee will be adjusted annually to reflect inflation as measured by the CPI-West Region.

Current Utility Rates

Effective July 1, 2024, for a single-family home using a 3/4″ meter:

Water Base $36.70

Water Use 100 cubic ft (750 gallons)

Sewer Base $57.98

Stormwater Base $1.64

Stormwater ERU $12.08

For example:

If a single-family home uses 500 cubic ft of water then the total per month = $146.90

Here is a breakdown:

Water Base $36.70

Water Use $3.70 * 5 = $18.50

Sewer Base $57.98

Stormwater Base $1.64

Stormwater ERU $12.08

Public Safety fee $20 (until July 2025)

Total = $146.90

Pay Your Bill Online

The City now has online bill paying through Xpress Bill Pay. Once you have it set up, you can view and pay your bill online or set up a recurring auto payment schedule.

Payment Arrangements

Customers wishing to avoid shut-offs for non-payment may be eligible to make payment arrangements. Due to rising concerns of property owners, the City of Independence will no longer accept payment arrangements from renter accounts. The property owner(s) are ultimately responsible for unpaid utility account(s); therefore, if a renter needs to make payment arrangements the property owner must give prior approval.

Resources

Online Fillable Form

Or you can fill out a hard copy and drop it off at City Hall:

PDF Form HERE

  • 555 S Main St, Independence, OR 97351
  • City Hall Hours: Monday-Friday from 8:00 a.m. – 5:00 p.m.

Please note that all fees must be paid before getting a water meter installed.

The City is also committed to protecting the identity of its customers. The City’s identity theft prevention policies and practices explain how the City works to protect customers’ identities.